FACTS

WHAT DOES MISSION SERVICING RESIDENTIAL, INC. ("Mission Servicing") DO WITH YOUR PERSONAL INFORMATION?

Why? Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing.
Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.
What? The types of personal information we collect and share depend on the product or service you have with us. This information can include:
  • Social Security number and income
  • Payment history and account balances
  • Credit history and credit scores
How? All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons Mission Servicing chooses to share; and whether you can limit this sharing.
Reasons we can share your personal information Does Mission Servicing share? Can you limit this sharing?
For our everyday business purposes — such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus Yes No
For our marketing purposes — to offer our products and services to you Yes No
For joint marketing with other financial companies Yes No
For our affiliates’ everyday business purposes — information about your transactions and experiences Yes No
For our affiliates’ everyday business purposes — information about your creditworthiness Yes Yes
For our affiliates to market to you Yes Yes
For nonaffiliates to market to you Yes Yes
To Limit Our Sharing Please note: If you are a new customer, we can begin sharing your information 30 days from the date we sent this notice. When you are no longer our customer, we continue to share your information as described in this notice. However, you may contact us at any time to limit our sharing.
Questions? Call 1-888-839-3955 or go to MissionServicing.myloancare.com
Who we are
Who is providing this notice? Mission Servicing Residential, Inc.
What we do
How does Mission Servicing protect my personal information? To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.
How does Mission Servicing collect my personal information? We collect your personal information, for example, when you:
  • apply for a loan or pay your bills
  • give us your income information or give us your contact information
  • use your credit or debit card
We also collect your personal information from others, such as credit bureaus, affiliates or other companies.
Why can’t I limit all sharing? Federal law gives you the right to limit only:
  • sharing for affiliates’ everyday business purposes — information about your creditworthiness
  • affiliates from using your information to market to you
  • sharing for nonaffiliates to market to you
State laws and individual companies may give you additional rights to limit sharing.
What happens when I limit sharing for an account I hold jointly with someone else? Your choices will apply to everyone on your account — unless you tell us otherwise.
Definitions
Affiliates Companies related by common ownership or control. They can be financial and nonfinancial companies. Our affiliates include financial companies such as LoanCare, LLC.
Nonaffiliates Companies not related by common ownership or control. They can be financial and nonfinancial companies. Non-affiliates we share with can include mortgage companies, banks, insurance companies and non-profit organizations.
Joint marketing A formal agreement between non-affiliated financial companies that together market financial products or services to you. Our joint marketing partners include mortgage companies, credit card companies, debt settlement providers, and other financial services companies.
Other Important Information
Special Notice to Vermont Customers: We will not disclose information about your creditworthiness to our affiliates and will not disclose your personal information, financial information, credit report or health information to nonaffiliated third parties to market to you, other than as permitted by Vermont law, unless you authorize us to make those disclosures. Additional information concerning our privacy policies can be found at MissionServicing.myloancare.com or call 1-888-839-3955.
Special Notice to North Dakota Customers: Pursuant to state law, we will only share information with our affiliates, non-affiliates and third parties as required or permitted by law, or if you give us permission.
Special Notice to Nevada Customers: We are providing this notice pursuant to state law. You may be placed on our internal Do Not Call List by following the directions in the To limit our sharing section. You may also contact us. Nevada law requires we also provide you with the following contact information: Bureau of Consumer Protection, Office of the Nevada Attorney General, 555 E. Washington St, Suite 3900, Las Vegas, NV 89101; Phone number 702.486.3132; email: AgInfo@ag.state.nv.gov. Mission Servicing Residential, Inc., c/o LoanCare, P.O. Box 8068 Virginia Beach, VA 23450; Phone number: 1-888-839-3955; Email: Access MissionServicing.myloancare.com to send us an email message.
Special Notice to California Customers:
In order to comply with California law, the following applies if your account has a California mailing address.

Restrict Nonpublic Personal Information Shared with Non-affiliated Third Parties
Even if you do not make the privacy choice set above, we will not share information that we have about you with non-affiliated third parties, except for Everyday Business Purposes (defined below). For purposes of this notice, “Everyday Business Purposes” means any of the purposes set forth in Cal. Fin. Code § 4056, including but not limited to:
  1. When personal information is necessary to effect, administer, or enforce a transaction requested or authorized by you, or in connection with servicing or processing a financial product or service requested or authorized by you, or in connection with maintaining or servicing your account with us, or with another entity as part of a private label credit card program or other extension of credit on behalf of that entity, or in connection with a proposed or actual securitization or secondary market sale, including sales of servicing rights, or similar transactions related to a transaction of the consumer.
  2. When your personal information is released with your consent or at your direction; and/or
  3. When your personal information is released to:
    1. Protect the confidentiality or security of your records with us; and/or
    2. Protect against fraud, identity theft, unauthorized transactions, claims, or other liability.
Restrict Nonpublic Personal Information Shared with Joint Marketing Partners
We will not share information about you with joint marketing partners unless we first provided you with further privacy choices.

If you live in California, you will receive an additional notice that explains your rights under California law.

IMPORTANT PRIVACY CHOICES FOR CONSUMERS

You have the right to control whether we share some of your personal information.
Please read the following information carefully before you make your choices below.

Your Rights

You have the following rights to restrict the sharing of personal and financial information with our affiliates (companies we own or control) and outside companies that we do business with. Nothing in this form prohibits the sharing of information necessary for us to follow the law, as permitted by law, or to give you the best service on your accounts with us. This includes sending you information about some other products or services.

Your Choices

Restrict Information Sharing With Companies We Own or Control (Affiliates): Unless you say “No,” we may share personal and financial information about you with our affiliated companies.

(__) NO, please do not share personal and financial information with your affiliated companies.

Restrict Information Sharing With Other Companies We Do Business With To Provide Financial Products And Services: Unless you say “No,” we may share personal and financial information about you with outside companies we contract with to provide financial products and services to you.

(__) NO, please do not share personal and financial information with outside companies you contract with to provide financial products and services.

Time Sensitive Reply

You may make your privacy choice(s) at any time. Your choices(s) marked here will remain unless you state otherwise. However, if we do not hear from you we may share some of your information with affiliated companies and other companies with whom we have contracts to provide products and services.

Name: ____________________________________________

Account or Policy Number(s): _________________________

Signature: _________________________________________

To exercise your choices do one of the following:

  1. Fill out, sign and send back this form to us using the envelope provided (you may want to make a copy for your records);
  2. Call this toll-free number 1-888-839-3955;
  3. Reply electronically by contacting us through the following internet option: MissionServicing.myloancare.com
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